Southwest Airlines responds... says I am an idiot.

Southwest Airlines responded to my complaint about their misleading marketing of award certificate restrictions. They basically said I am an idiot, that their misleading marketing was an innocent IT mistake and I shouldn't get my pants in a bunch over it. And to have a nice day with lots of LUV.

Yeah, so I may fly Southwest again -- if it is the cheapest way to get somewhere -- especially since no other airline will sell a $50 round trip ticket these days.

Here is the letter they sent. Laugh amongst yourselves. Aloha.